We hope that you will be delighted with all the goods you receive but, if for any reason you are dissatisfied, simply contact us within 7 working days of receipt, to arrange returning the items.

Please note we can only accept the return of items in an unused and resalable condition, exactly how they were received. Unless the items are being returned due to damage, fault or receipt of items not ordered.

For instructions on how to return items please contact us via email at hello@teamhen.co.uk or call us on 0333 3442191.


Refunds or replacements will only be processed once we have received the good back at our premises. Return postage will only be refunded in the case of a replacement due to damage, fault or receipt of items not ordered. Please include the receipt for the return delivery charge within the package or scan and email us a copy to hello@teamhen.co.uk.

This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Our returns address is: