Returns & Refunds Policy

We hope that you will be delighted with your order.

However, we understand that sometimes plans change, or things go awry.

 If for any reason you would like to return your items, simply contact us within 7 working days of receipt, to arrange their return.

 

For instructions on how to return items please contact us via email at hello@teamhen.co.uk or call us on 0333 3442191.

 

Refunds or replacements will only be processed once we have received the good back at our premises.

We always advise getting proof of postage and sending using a signed for service for high value items.

CONDITION

Please note we can only accept the return of items in an unused and resalable condition, exactly how they were received. Unless the items are being returned due to damage, fault or receipt of items not ordered.

DELAYS

We will make every effort to deliver goods within the estimated time scales; however delays are occasionally inevitable due to unforeseen factors. We are under no liability for delay or failure to deliver the products within estimated time scales. Please order in plenty of time.

POSTAGE

Return postage will only be refunded in the case of a replacement due to damage, fault or receipt of items not ordered. Please include the receipt for the return delivery charge within the package or scan and email us a copy to hello@teamhen.co.uk.

MISSING ITEMS

In the unusual event of your order not arriving, we will of course offer a full refund. Your order will be deemed lost in transit after 15 working days have passed (25 days for rest of the world). If your order eventually arrives, please return your order for an immediate refund.

This returns policy does not affect your statutory rights.

Any refunds will be made within 15 days from notification to us and in accordance to our terms and conditions.

Our returns address is:

TEAM HEN LTD

20 DUNCAN GROVE

MILTON KEYNES

MK5 6HL